Frequently Asked Questions
Everything you need to know about shopping with Official.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
How can I return an item?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and start your refund process.
Which payment methods do you accept?
Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
Are the products on Official authentic?
Yes, we pride ourselves on quality and authenticity. All products sold on Official are sourced directly from authorized manufacturers and verified for quality assurance.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.