Returns & Exchanges

At Official, we stand behind the quality of our products and offer a 30-day return window for all unused items in their original packaging. We aim to make your exchange or refund process as seamless and transparent as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached and include the packing slip provided in your digital return confirmation.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting the request.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.